Company · Privacy policy
Your data supports the people who protect our communities
This policy explains what information Officer Solution collects through our web platform and mobile app, how we use it, and the choices you have.
Effective date: October 10, 2026
Who we are
Officer Solution (“Officer Solution,” “we,” “us”) provides an extra duty management, scheduling, timekeeping, and records platform for law enforcement agencies, their officers, and the businesses that request officer details. This policy applies to officersolution.com, app.officersolution.com, and the Officer Solution mobile app for iOS and Android (together, the “Services”).
Officer Solution is generally used by agencies under a written agreement. When we process information on an agency’s behalf, the agency controls that information and its own policies also apply. Please contact your agency with questions about how it uses your records.
Information we collect
Information you or your agency provide
| Category | Examples |
|---|---|
| Account and profile | Name, email address, phone number, agency, rank or role, badge or employee number, login credentials |
| Scheduling and work records | Shift sign ups, off duty job assignments, availability, timesheets, clock in and clock out times, hours worked |
| Billing and business details | Business or vendor name, contact person, billing address, invoice history. Card or bank payments are handled by our payment processor; we do not store full card numbers. |
| Incident and report content | Narratives, notes, attachments, and photos you choose to enter or upload |
| Communications | Messages you send through the Services and support requests |
Information collected automatically by the app
| Category | How it is used |
|---|---|
| Location | Collected only when you clock in or out, or when you enable location for a job, to confirm you are at the assigned work site. We do not track your location in the background or when you are off the clock. |
| Camera and photos | Accessed only when you choose to take or attach a photo to a record. |
| Notifications | A device token so we can send shift reminders, job offers, and schedule changes. You can turn these off in your device settings. |
| Device and diagnostics | Device model, operating system version, app version, crash logs, and performance data used to fix problems and keep the app secure. |
| Usage and log data | IP address, sign in times, and actions taken in the Services, kept for security and audit purposes. |
How we use information
- Provide the Services, including scheduling officers, matching them to details, tracking time, and generating invoices and pay records
- Verify identity, secure accounts, and prevent fraud such as clock ins away from the job site
- Help agencies enforce department rules, such as hour limits and approval workflows
- Send service messages, including reminders, schedule changes, and account notices
- Provide support, troubleshoot issues, and improve the Services
- Meet legal, audit, and records retention obligations
How we share information
We share information only as needed to run the Services:
- Your agency, which administers your account and can view your schedules, time, and records.
- Businesses requesting details, which see the information needed to fulfill a job, such as the assigned officer’s name, shift times, and hours billed.
- Service providers that host and support the platform under contract, including Microsoft Azure for cloud hosting, payment processors, email and SMS delivery, and push notification services from Apple and Google. They may use the data only to provide services to us.
- Legal requirements, when required by law, subpoena, or court order, or to protect the safety of any person.
- Business transfers, if Officer Solution is involved in a merger or acquisition, subject to this policy.
Security
The Services run on Microsoft Azure Government cloud with controls aligned to CJIS Security Policy and NIST 800 53. Data is encrypted in transit using TLS 1.2 or higher and encrypted at rest. Secrets are stored in Azure Key Vault, access is role based and logged, and administrative access is limited to authorized personnel. No system is perfectly secure, but we work to protect your information and will notify affected users and agencies of a breach as required by law.
Data retention
We keep information for as long as your account is active and as required by our agreement with your agency. Timesheets, invoices, and audit records may need to be kept longer to meet payroll, tax, labor (including FLSA), and public records laws. When information is no longer needed, we delete or anonymize it.
Your choices and rights
- Access and correction. You can review and update your profile in the app, or ask your agency administrator.
- Location, camera, and notifications. You can change these permissions at any time in your device settings. Some features, such as verified clock in, may not work without location.
- Account deletion. You can request deletion of your account from within the app under Profile, then Delete Account, or by emailing us. We will delete your personal information except records we or your agency are legally required to keep, which we retain only for that purpose.
- State privacy rights. Depending on where you live, you may have additional rights to know, access, delete, or correct your information. Submit requests using the contact details below. We will not discriminate against you for using these rights.
Children
The Services are intended for law enforcement professionals and businesses. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy as the Services change. We will post the new version here with an updated effective date, and notify you in the app or by email if the changes are significant.
Contact us
Questions or requests about this policy or your information:
Officer Solution
Email: [email protected]
Phone: (515) 726-4600
Web: officersolution.com/contactus